Johnson_2016_Impact of hospital diagnosis-specific quality measures_PXJ_2016.pdf (810.42 kB)
Download fileImpact of hospital diagnosis-specific quality measures on patients' experience of hospital care: evidence from 41 states, 2009-2011
journal contribution
posted on 2018-11-01, 13:50 authored by Emily JohnstonEmily Johnston, kenton johnston, Jaeyong Bae, Jason Hockenberry, Arnold Milstein, Edmund R. BeckerThis paper uses patient responses to the Hospital Consumer Assessment of
Healthcare Providers and Systems (HCAHPS) survey for three years
(2009-2011) from 1,333 acute-care hospitals in fourteen states to
analyze patterns in 10 hospital-reported patient experience-of-care
scores by 29 characteristics classified as: patient characteristics,
payer source, patient severity, hospital characteristics, hospital
operations, and market characteristics. We also evaluate how scores have
changed over the three-year period. We find significant differences in
patient experience-of-care scores by hospital characteristics for 250
out of 290 HCAHPS-hospital characteristic combinations measured. We find
fewer significant differences in changes in scores from 2009-2011 (135
out of 290), with hospitals categorized as high scoring also reporting
consistently greater improvement. We conclude that patient
experience-of-care scores vary by hospital characteristics, although
improvements in scores show less variety by hospital categorization.