Becker_Factors in patients experience of hospital care_ California_2014.pdf (476.96 kB)
Download fileFactors in patients’ experience of hospital care: Evidence from California, 2009–2011
journal contribution
posted on 2018-11-01, 13:50 authored by Edmund R. Becker, Jason Hockenberry, Jaeyong Bae, Ariel Avgar, Sandra Liu, Ira B. Wilson, Arnold MilsteinThe use of measures of patient-centered care to evaluate hospital care
is mandated by The Patient Protection and Affordable Care Act of 2010.
Using three years of data from 315 California acute-care hospitals and
data collected from patients via the Hospital Consumer Assessment of
Healthcare Providers and Systems (HCAHPS) survey, we seek to evaluate
patients’ hospital-care experience by (1) analyzing patients’
experience-of-care scores in light of these hospitals’ patient profiles,
structural characteristics, and outcomes in 2011, and (2) determining
and analyzing the extent of changes in patients’ experience of care over
the three-year period 2009–2011. For 2011, we find significant
variation in patients’ experience-of-care scores associated with
hospitals’ different patient profiles and structural characteristics. In
spite of these single-year differences, virtually all aspects of
patients’ experience of care showed improvement over the 2009-2011
period.