10.25376/hra.7276865.v1
Emily Johnston
Emily
Johnston
kenton johnston
kenton
johnston
Jaeyong Bae
Jaeyong
Bae
Jason Hockenberry
Jason
Hockenberry
Arnold Milstein
Arnold
Milstein
Edmund R. Becker
Edmund R.
Becker
Impact of hospital diagnosis-specific quality measures on patients' experience of hospital care: evidence from 41 states, 2009-2011
Health Research Alliance
2018
Patient hospital experience
patient satisfaction
Value-based purchasing
HCAHPS
hospital quality of care
Affordable Care Act
Public Health and Health Services not elsewhere classified
Health and Community Services
2018-11-01 13:50:22
Journal contribution
https://hra.figshare.com/articles/journal_contribution/Impact_of_hospital_diagnosis-specific_quality_measures_on_patients_experience_of_hospital_care_evidence_from_41_states_2009-2011/7276865
This paper uses patient responses to the Hospital Consumer Assessment of
Healthcare Providers and Systems (HCAHPS) survey for three years
(2009-2011) from 1,333 acute-care hospitals in fourteen states to
analyze patterns in 10 hospital-reported patient experience-of-care
scores by 29 characteristics classified as: patient characteristics,
payer source, patient severity, hospital characteristics, hospital
operations, and market characteristics. We also evaluate how scores have
changed over the three-year period. We find significant differences in
patient experience-of-care scores by hospital characteristics for 250
out of 290 HCAHPS-hospital characteristic combinations measured. We find
fewer significant differences in changes in scores from 2009-2011 (135
out of 290), with hospitals categorized as high scoring also reporting
consistently greater improvement. We conclude that patient
experience-of-care scores vary by hospital characteristics, although
improvements in scores show less variety by hospital categorization.