10.25376/hra.7276856.v1
Jason Hockenberry
Jason
Hockenberry
Edmund R. Becker
Edmund R.
Becker
How Do Hospital Nurse Staffing Strategies Affect Patient Satisfaction?
Health Research Alliance
2018
Staffing
Contingent work
Patient satisfaction
Hospital
Public Health and Health Services not elsewhere classified
Health and Community Services
2018-11-01 13:50:16
Journal contribution
https://hra.figshare.com/articles/journal_contribution/How_Do_Hospital_Nurse_Staffing_Strategies_Affect_Patient_Satisfaction_/7276856
<div><p>In this article, the
authors evaluate the role of the nurse staffing mix on hospital patient
satisfaction. Using three years (2009 to 2011) of hospital patient
satisfaction data linked to data on the productive staffing hours of
registered nurses (RNs), licensed vocational nurses, nurse’s aides, and
contract nurses for 311 California hospitals, the authors analyze how
nurse staffing levels affect 10 dimensions of patient satisfaction. The
findings indicate that a higher level of RNs per bed appears to increase
overall patient satisfaction. Conversely, hospitals with a higher
proportion of nursing hours provided by contract nurses have
significantly lower levels of patient satisfaction on scores related to
overall patient satisfaction and nurses’ communication with the patient.
The results have implications for RN staffing strategies and inform the
broader literature on worker-skill mix and employment arrangements.</p></div>